Steve James.
Senior Product Manager | AI-enabled Legal Tech | B2B SaaS | Market Intelligence
Senior Product Leader with 15+ years’ experience driving product strategy and delivering commercially impactful solutions across SaaS, fintech and market intelligence. Skilled in AI-enabled product capabilities, market and behavioural analysis and cross-functional leadership. Known for aligning stakeholders and enabling teams to deliver meaningful business value with clarity and focus.
Core Competencies.
Product Strategy and Vision Customer and Commercial Value Delivery AI-enabled Product Solutions Behavioural Analytics Discovery and Validation Roadmap Governance Data-Informed Decision-Making Cross-Domain Alignment C-Suite Stakeholder Engagement Outcome-focused Delivery Leadership Coaching and Mentoring Portfolio and Prioritisation Rigor
Professional Experience.
Senior Product Manager – CoCounsel International · Thomson Reuters
Leading the European expansion of CoCounsel, Thomson Reuters' AI-powered legal assistant, across European markets.
Responsibilities
- Own the product strategy and roadmap for CoCounsel's European expansion, ensuring the product meets the regulatory, linguistic and workflow requirements of international legal markets.
- Partner with engineering, legal domain experts and go-to-market teams to adapt AI-powered legal research and drafting capabilities for European jurisdictions.
- Define localisation and compliance requirements across multiple European legal systems, balancing speed-to-market with jurisdictional accuracy.
- Collaborate with US-based product teams to influence the core platform roadmap and ensure international extensibility.
Head of Product Management – Content Solutions · Third Bridge Group Ltd
Operated in a hybrid leadership and IC role, remaining directly involved in discovery, design, technical decision-making and rollout planning for high-impact initiatives, rather than functioning solely as a people manager.
Responsibilities
- Lead the strategy, vision and execution for Third Bridge’s Content Solutions business across Web, Mobile and Data products.
- Manage four Senior Product Managers and guide four cross-functional squads responsible for content creation, discovery, engagement and client experience.
- Shape multi-year product strategy and ensure that roadmaps deliver measurable commercial and client value.
- Drive the integration of AI-enabled capabilities including LLM-powered research workflows, recommendations and workflow automation.
- Partner closely with senior leadership to align business priorities, shape investment decisions and communicate progress, risks and outcomes.
- Strengthen the organisation’s product practice through structured discovery, operational clarity, design collaboration and data-informed ways of working.
Key Achievements
- Delivered Third Bridge’s first suite of AI-enabled discovery and analysis features, significantly improving client research efficiency and platform value.
- Established evaluation frameworks for AI search accuracy, hallucination risk mitigation and compliance assurance.
- Launched iOS and Android apps and subsequent updates, materially improving stability and increasing client retention.
- Increased search engagement and time-on-platform through behaviour-led discovery improvements.
- Introduced behavioural analytics frameworks that surfaced actionable insights for roadmap decision-making.
- Strengthened roadmap governance, cross-domain alignment and executive communication, improving trust and predictability.
Senior Product Manager – Common Platform Services · Third Bridge Group Ltd
Responsibilities
- Owned strategy and roadmap for Third Bridge’s shared platform, API ecosystem and data services powering all user-facing products.
- Defined governance for service reliability, backlog health and dependency management across multiple teams and domains.
- Built foundational capabilities to support scalable future development, including AI-driven product features.
Key Achievements
- Improved development velocity through reusable service architecture.
- Introduced SLOs that reduced production incidents.
- Reduced operational backlog through structured dependency management and roadmap alignment.
Agile Transformation Lead (Product Operating Model) · London Stock Exchange Group (LSEG)
Brought into the transformation team specifically due to Product Management expertise, with a remit to ensure product competencies, discovery practices and outcome-focused ways of working were deeply embedded into LSEG’s new operating model.
Responsibilities
- Defined the Product Operating Model for Product Managers, Product Owners and Business Analysts across five divisions.
- Ensured product discovery, prioritisation, user insight and value articulation became core pillars of LSEG’s scaled delivery model.
- Coached Business Analysts, Product Owners and Product Managers to elevate their strategic capabilities and alignment with product principles.
- Partnered with senior leaders to embed outcome-led planning, psychological safety and cross-functional collaboration across global teams.
Key Achievements
- Introduced OKR-based quarterly planning, improving transparency and throughput.
- Strengthened cross-team collaboration and alignment during the Refinitiv–LSEG integration.
- Established communities of practice that improved consistency and raised the standard of product and analysis work.
Lead Product Owner & Business Analyst Manager – Risk & Compliance · Refinitiv
Responsibilities
- Owned the end-to-end product delivery and roadmap for the Risk Technology World-Check suite and associated KYC/AML products.
- Led product discovery activities across multiple squads, translating market problems, regulatory changes and client insights into clear product opportunities.
- Defined multi-year product opportunities grounded in client value, commercial goals and compliance obligations.
- Managed and coached six Product Owners, strengthening their capability in prioritisation, strategy translation and outcome-focused delivery.
- Partnered with Proposition, Sales, Customer Success and Compliance teams to shape product direction and ensure strong alignment with revenue strategy.
- Established portfolio-level governance and reporting, ensuring clarity on priorities, value, risks and decision-making for senior stakeholders.
Key Achievements
- Delivered significant enhancements across the World-Check portfolio, improving data quality, consistency and usability for high-value financial clients.
- Increased roadmap predictability and cross-team alignment by introducing clearer strategic planning and transparent prioritisation.
- Improved auditability and data accuracy of World-Check One by 30%, strengthening client confidence and reducing operational risk.
- Built a more outcomes-driven culture by aligning Product Owners to measurable KPIs, business goals and value-based prioritisation frameworks.
- Provided leadership continuity during corporate transitions, ensuring the portfolio maintained strategic alignment despite substantial organisational change.
Senior Business Analyst – Risk & Legal · Thomson Reuters
Responsibilities
- Delivered analysis and roadmap definition for risk and legal products including World-Check One and Regulatory Intelligence.
- Established value-based prioritisation, requirements traceability and governance frameworks.
- Collaborated with global stakeholders to align regulatory, technical and market needs.
Key Achievements
- Delivered Regulatory Intelligence 2.0 to global users.
- Led zero to 1 delivery of a self-service regulatory data feed solution that reduced client onboarding time by 40%, enabling faster revenue realisation.
- Improved data accuracy and auditability of World-Check One by 30%.
Business Analyst · North Highland Managed Services
Responsibilities
- Led requirements and scope definition for Royal Mail’s Parcels Transformation Programme, delivering the first release on time.
- Created a centralised requirements catalogue reducing approval cycle time by 25%.
- Supported Sainsbury’s BI transformation for 250+ users, improving reporting accuracy.
Agile Business Analyst (QBCC) | Business Analyst (Network Rail) · Earlier Career
Responsibilities
- QBCC (2011–2014): Agile Business Analyst supporting digital transformation and national licensing programmes.
- Network Rail (2006–2009): Business Analyst and Data Quality Specialist delivering process improvements that reduced operational defects by 30% and improved data accuracy by 25%.
Education & Certifications.
BSc Computer Science (In-Progress) · University of the People, USA
Product & Agile · Professional Certifications
- AI Agents & LLM Foundations Certified PM (Product Compass)
- SAFe Agile Product Manager
- Certified Scrum Product Owner (CSPO) & Scrum Master (CSM)
- Agile Analysis Certification (IIBA)
- Six Sigma Green Belt & PRINCE2 Foundation